Contact Us

Have a Question for Us?

Whether you are an existing member or looking to buy a CareFirst plan, send us your questions and a representative will reach out to you to help resolve your issue.

Member Inquiries

Ways to Reach Us
Send a Secure Email	Log into My Account and click on the Communication Center or New Messages link in the top orange navigation to send us a secure email.
Schedule a Call Today	Schedule a time to have a CareFirst representative reach out to you — at your convenience. Log into My Account and schedule a call back today.

Member Service Phone Numbers (Monday-Friday, 8 a.m. to 6 p.m.)
Members who bought ACA Plans directly from CareFirst (off exchange)	855-444-3122
Members who bought ACA Plans through State Websites (on exchange)	855-444-3121
Members with Grandfathered/Non-ACA Plans	800-722-2467
MediGap Members	800-722-2235

Individual Sales Inquiries

Consumer Direct Sales Phone Numbers (Monday-Friday, 8 a.m. to 6 p.m. and Saturday, 8 a.m. to noon)
Current members with renewal questions	855-300-7751
Individuals interested in purchasing insurance	800-544-8703

Additional Assistance

Assistance Communicating with Us
Hearing or Speech Impairment	Please call 711 to place a call to Customer Service or Consumer Direct Sales.
Language Assistance	We have translators available who speak 75 different languages, including Spanish, Mandarin, Korean and Cantonese. To request a translator: Members: Please call the Customer Service number on the back of your ID card Individuals shopping for insurance: Please call Consumer Direct Sales at 855-258-6518

Assistance Communicating with Us

Hearing or Speech Impairment

Please call 711 to place a call to Customer Service or Consumer Direct Sales.

Language Assistance

We have translators available who speak 75 different languages, including Spanish, Mandarin, Korean and Cantonese. To request a translator:

Members: Please call the Customer Service number on the back of your ID card

Individuals shopping for insurance: Please call Consumer Direct Sales at 855-258-6518

General Inquiries

Other Questions or Comments
Appeal a Claim Payment or Denial Learn how to appeal a claim payment or denial.	Media Reporters and journalists can contact Media Relations.
Case Management Enroll online for free help in managing serious trauma or illness.	Privacy Concerned about privacy? Please review our Notice of Privacy Practices. If you have a concern, you may contact the Privacy Office at 800-853-9236.
Community For information on how to obtain grants or sponsorships contact Community Affairs.	Provider Directory Report technical problems or comments about the online Provider Directory.
Employment For job opportunities, search our jobs database.	Quality of Care Complaints Email us if you have a quality of care and service complaint involving medical issues or service given by a doctor or provider in our network, or call Member Services at the telephone number on your ID card.
Fraud Learn more about fraud Report suspected fraud (form)	Technical Issues Please call Technical Support at 877-526-8390, Monday-Friday, 8 a.m. to 6 p.m. (Eastern Standard Time) if you are having problems logging into My Account, you can't remember your password or if your password is disabled.